Table of Contents

• IP Telephony & Convergence
• Virtual Private Networks (VPN) and Voice
• IP Centrex
• IP Videoconferencing
• Wireless Voice Networks
• IP Call Centres

IP Telephony & Convergence

Architecture for Voice, Video and Integrated Data

This paper discusses Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco AVVID brings to multiservice networking a standards-based, open-systems architecture for converged networking. Cisco AVVID is the continuing evolution of the five-phase plan for enterprise multiservice networking that has successfully delivered the framework for an open multiservice architecture.

Algonquin College: A Company Profile in Voice/Data Convergence

'An overall five-year growth plan includes expansion of the campus network and its ability to deliver high-quality services. .We had a change in our environment,. says Rod Martin, Network Infrastructure Manager at Algonquin. .With all these changes, we were looking at a phone system that would be maxed out if we didn.t do something.. requirements for cost-efficiency and technology leadership.'

'The Cisco AVVID solution meets the college.s requirements for cost-efficiency and technology leadership. Consolidating voice and data into the same network is their first step toward a completely integrated multiservice network.providing powerful new capabilities while substantially lowering costs over managing separate voice and data networks.'

Migrating to Multiservice Networks.A Planning Guide

"Multiservice networking is the integration of several networks.data, voice, and video.into a single packet or cell-based infrastructure. Multiservice networking delivers the infrastructure needed to deploy new Web-based applications that represent a fundamental shift in how a business stays competitive and improves how a company interacts with customers, suppliers, employees, and industry partners. These applications include unified messaging, collaborative data sharing, video streaming and video conferencing, push-to-talk Web pages, network-enabled call centers and more."

"Infrastructure convergence is not just about replacing existing telephone systems. Today.s telephone systems work well but the transport of voice traffic can be much more efficient, and newer technologies exist for integrated multimedia and Web-based voice and video applications. Expanding the capabilities of a network to be ready for the new Web-based multimedia applications is part of the reason why companies are making the transition to multiservice networking."

The Strategic and Financial Justifications for Convergence

The intent of this white paper is to assist senior managers in defining the Information Technology (IT) and networking directions of their companies, and to provide the necessary strategic and financial justification to make effective decisions regarding voice, data, and video convergence.

Extending Enterprise Productivity with Converged IP-Based Cisco Solutions

"The need to combine voice, video, and data traffic on converged networks comes mainly because businesses need to reduce administrative costs, provide more flexible application deployments to the desktop, boost personal and workgroup productivity, and provide exceptional customer care to their clients. Converged networks and applications that take advantage of IP empower organizations to increase revenues and decrease costs."

"Moving to a converged network can substantially reduce an organization.s total cost of ownership and reduce the ongoing cost of maintaining and upgrading networks. Converged networking solutions enable enterprises to reduce capital costs, such as equipment, real estate, and labor costs, while increasing flexibility. Businesses reduce facility costs by removing costly moves, adds, and changes to the network and reducing the cost associated with office real estate by integrating telecommuters with the same levels of network connectivity, quality, and security that office workers experience."

MultiService IP Telephony Business Case

This business case provides senior managers responsible for defining the IT and networking directions of their companies the necessary supporting data and financial models to support effective decision making on the implementation of multiservice networking.

Virtual Private Networks (VPN) and Voice (IP Telephony, Voice over IP)

Secure Business Communications over Public Networks

For a variety of reasons.cost, flexibility, simplicity, and ease of management.businesses are increasingly using public data networks to connect remote workers, branch offices, customers, partners, and suppliers. The key to doing so securely and privately is the virtual private network (VPN). This paper provides a basic introduction to VPNs for the small business that needs quick, secure, and prioritized connections for mobile users, teleworkers or remote locations, with a minimum of new investment and management overhead.

A VPN is a private network deployed over public facilities that provides similar levels of privacy, security, quality of service, and manageability to networks built entirely on dedicated, privately owned or leased facilities. With the right software and access systems, secure communication becomes possible even over the notoriously wide-open Internet. Correctly implemented VPNs are indistinguishable to users from the corporate LAN environment. They can also be simpler to set up, less costly to operate, and easier to administer than leased line networks.

Providing VoIP Long Distance Services Over a Shared Data Virtual Private Network

The Cisco Multiservice over VPN Reference Architecture bridges the gap between the worlds of data and voice connectivity and provides one integrated solution. Customers are ready to take advantage of cost savings and New World applications that a unified IP infrastructure provides. This existing functionality, along with the prospect of multiple revenue-generating and cost-saving IP services, are only possible through the convergence of voice and data infrastructures into a single IP network.

IP Centrex: Outsourced IP Telephony

IP Centrex or IP PBX, It's Your Choice

One Unified offers hosted IP PBX solutions and can also install the same solution on site. In addition we provide Unified Messaging and Unified Communications solutions. All in one, either way. It is your choice.

IP Videoconferencing: Just like being there.

Video Communications: Building Blocks for Simpler Deployment

Video communication is a new application for most IP networks. But it has definite advantages in bring people together from around the globe.

Wireless Voice Networks

SpectraLink: Quality of service for voice traffic on wireless LANs

The emergence of Voice-over-IP (VoIP) technology has presented network managers with a practical solution for combining voice and data over one network. This opportunity to unify network infrastructure and management now exists for wireless local area networks (WLANs), as well as in the wired network.

IP Call Centres

Why Network Based Call Centres?

A new generation of call center technology has led to a new way for businesses to have access to the latest in multi-channel, multi-media call centers. These call center technologies, based on open computing platforms and IP technology, make buying call centers as a service a compelling alternative to deployment of premise-based products. This white paper provides the background on adoption of IP Centrex ACD and explains the advantages of the new generation technology over earlier generations. It also provides a clear business justification customers to use the new generation call center services.