2009 Sep 15 - Tue

Elation DS 575E Quality, Follow Up

The morning after I wrote my September 10 article regarding the Elation DS 575E Fixture, I heard back from the Service Department of Elation. Maybe it was coincidental, but I'd like to think that that blog article, in addition to messages I posted on Elation Lighting Forums, ControlBooth, and The Light Network helped in getting the ball rolling for servicing my Elation DS 575E fixture.

I'll be getting the parts I need to bring the Elation DS 575E back into spec, and Elation will be providing phone support to get me through the tough bits.

In my article, I did rant a bit about the Elation DS 575E service manual. I had been expecting something with some descriptions maintenance and service descriptions in them. In the end, with the break-out drawings and the parts lists, there is enough information to identify replacement parts for the Elation DS 575E. The instructions for replacement will be via phone. Replacing a tilt belt is going to be fun.

As I previously mentioned, I think the Elation DS 575E fixtures are great. It was getting the service arrangements straightened out was the tough part, mostly due to the fact that I'm two and a half hours and two customs departments from the nearest service center. I hadn't expected to have to service the Elation DS 575E lights so soon.